Shop local. Sell smarter.
Deliver faster.

1. Information We Collect

We may collect the following information when you use the app:

• Name, contact number, email, and profile details
• GPS location while using delivery or pickup features
• Device information (model, OS version, app logs)
• Order history and transaction records
• Address or store selected during an order

2. How We Use Your Information

Your information is used to:

• Match you with delivery partners and process orders
• Provide accurate pickup and drop-off navigation
• Improve app performance and service quality
• Ensure user and delivery partner safety
• Support customer service operations
• Prevent fraud, misuse, or illegal activity

3. Sharing of Information

We may share necessary information with:

• Delivery partners fulfilling your order
• Third-party service providers (maps, payments, SMS gateways)
• Authorities, only when required by law

We do not sell your personal information.

4. Location Data

Your live location is used only for:

• Identifying pickup points
• Delivery navigation
• Safety and tracking during delivery

Location is never shared publicly.

5. Data Security

We implement measures to secure your data, but no system is 100% guaranteed. You agree to keep your login details confidential.

6. Data Retention

We keep your data only as long as necessary for legal, safety, and operational purposes.

7. User Rights

You may request to:

• Update your information
• Delete your account
• Ask what data we have collected

8. Consent

By using the app, you consent to this Privacy Policy.

9. Updates

This Privacy Policy may be updated. Continued use of the app means you accept any changes.

1. Acceptance of Terms

By creating an account or using the app, you confirm that you understand and agree to these Terms & Conditions.

2. Use of the Platform

You may use this app to request marketplace delivery services provided by independent delivery partners. You must provide accurate information and follow all in-app guidelines and local laws.

3. Order Requests

All orders are subject to delivery partner availability. Prices, estimated times, and routes may change based on traffic, distance, weather, and other factors.

4. Payments

You must choose a payment method (COD or available digital wallet options) before confirming an order. You agree to pay the full amount once the service is completed.

5. Cancellations & Penalties

Canceling after a delivery partner has accepted may result in penalties or temporary account limitations. Repeated abuse of the system may result in suspension.

6. Safety & Proper Conduct

Harassment, violence, discrimination, or unsafe behavior toward delivery partners or users is strictly prohibited. Delivery partners must follow safe driving standards.

7. Responsibilities of Users

Users must:

• Provide accurate pickup and drop-off points.
• Be ready at the pickup point on time.
• Confirm order completion only after verifying that services are completed correctly.

8. Responsibilities of Delivery Partners

Delivery partners must:

• Act professionally and responsibly.
• Deliver items carefully.
• Follow safe and lawful driving practices.

9. Service Limitations

The platform only connects users and delivery partners. It does not own vehicles, hire delivery partners as employees, or guarantee service performance.

10. Lost or Damaged Items

The platform is not responsible for lost, damaged, or stolen items unless there is a separate written agreement or insurance coverage.

11. Location Accuracy

The app uses GPS and mapping services. Users must confirm that pickup/drop-off points are accurate. The platform is not liable for errors caused by incorrect input or map inaccuracies.

12. Account Suspension

We may suspend or terminate accounts that violate policies, engage in fraud, or misuse the service.

13. Changes to Terms

These Terms may be updated anytime. Continued use of the app means you accept the revised Terms.